CityVet-White Rock saves up to $2,000 a week with AI-powered documentation
Dr. Meladee Farr, a seasoned veterinarian and practice owner at CityVet White Rock in Dallas, Texas, faced significant challenges with time-consuming medical documentation, impacting clinic efficiency and increasing stress levels. Dr. Farr and her team implemented ScribbleVet to streamline the documentation process, improve completeness of records, and save time on notes. Within a month of using ScribbleVet, Dr. Farr reported remarkable improvements in time management, stress reduction, and overall practice productivity.
Here she shares how she implemented ScribbleVet for maximum efficiency gains.
By the numbers
Discovery and experimentation
Dr. Farr often found herself 1-2 weeks behind on medical records. She was forced to complete her notes during her personal time. "Every weekend I had off, I would be spending 4-5 hours on my medical records,” she explains.
In spite of word-of-mouth recommendations about ScribbleVet from other CityVet partners, Dr. Farr was skeptical about the service. "I had tried out Talkatoo, which was more like dictation," she recalls, "I’d assumed ScribbleVet would be the same."
She decided to experiment with it at home, asking her kids to play the role of clients. “To my surprise, the notes came out really professional and concise. That was the aha moment for me,” she says.
Implementation
When it came time to implement ScribbleVet across the clinic, she realized she needed a system. “I didn’t want to be the pinch point by being the only one with access to the notes,” she says. After some experimentation, she was able to increase efficiency and adoption via a streamlined process:
1. Tablet integration:
Dr. Farr equipped each exam room with a dedicated tablet pre-loaded with ScribbleVet. Doctors and techs just need to walk into the room and start recording.
2. Centralized system:
Notes are then sent to a common email account to streamline access and management.
3. Collaborative processing:
Vet techs cut and paste the notes into the clinic’s practice management system. Dr. Farr then edits and approves them before marking the note as complete.
Results
Dr. Farr estimates that the 6 - 8 hours per week she used to spend on medical records is now down to just a few minutes each day. Between her personal time savings estimated at $200/hr and the amount she paid a technician for dedicated assistance with her records, ScribbleVet saves her $2,000 a week.
Dr. Farr says ScribbleVet has also improved her work-life balance and reduced her stress levels. As a result, she is able to be more productive and impactful as a doctor. She’s able to see more work-ins - estimating that she can see 1-2 more urgent care appointments each day. "The whole clinic feels better and more efficient," she says.
One of the features she most appreciates is ScribbleVet's ability to convert layman's terms into medical language. "If I say the dog has an infection in both ears, it’ll show up in my notes as otitis," she notes.
Dr. Farr also utilized ScribbleVet's email capabilities to send reminders to patients. "You can just kind of see in their eyes they're not processing everything that you're saying, so I can send an email summary," she explains.
CityVet-White Rock saves up to $2,000 a week with AI-powered documentation
Dr. Meladee Farr, a seasoned veterinarian and practice owner at CityVet White Rock in Dallas, Texas, faced significant challenges with time-consuming medical documentation, impacting clinic efficiency and increasing stress levels. Dr. Farr and her team implemented ScribbleVet to streamline the documentation process, improve completeness of records, and save time on notes. Within a month of using ScribbleVet, Dr. Farr reported remarkable improvements in time management, stress reduction, and overall practice productivity.
Here she shares how she implemented ScribbleVet for maximum efficiency gains.
By the numbers
Discovery and experimentation
Dr. Farr often found herself 1-2 weeks behind on medical records. She was forced to complete her notes during her personal time. "Every weekend I had off, I would be spending 4-5 hours on my medical records,” she explains.
In spite of word-of-mouth recommendations about ScribbleVet from other CityVet partners, Dr. Farr was skeptical about the service. "I had tried out Talkatoo, which was more like dictation," she recalls, "I’d assumed ScribbleVet would be the same."
She decided to experiment with it at home, asking her kids to play the role of clients. “To my surprise, the notes came out really professional and concise. That was the aha moment for me,” she says.
Implementation
When it came time to implement ScribbleVet across the clinic, she realized she needed a system. “I didn’t want to be the pinch point by being the only one with access to the notes,” she says. After some experimentation, she was able to increase efficiency and adoption via a streamlined process:
1. Tablet integration:
Dr. Farr equipped each exam room with a dedicated tablet pre-loaded with ScribbleVet. Doctors and techs just need to walk into the room and start recording.
2. Centralized system:
Notes are then sent to a common email account to streamline access and management.
3. Collaborative processing:
Vet techs cut and paste the notes into the clinic’s practice management system. Dr. Farr then edits and approves them before marking the note as complete.
Results
Dr. Farr estimates that the 6 - 8 hours per week she used to spend on medical records is now down to just a few minutes each day. Between her personal time savings estimated at $200/hr and the amount she paid a technician for dedicated assistance with her records, ScribbleVet saves her $2,000 a week.
Dr. Farr says ScribbleVet has also improved her work-life balance and reduced her stress levels. As a result, she is able to be more productive and impactful as a doctor. She’s able to see more work-ins - estimating that she can see 1-2 more urgent care appointments each day. "The whole clinic feels better and more efficient," she says.
One of the features she most appreciates is ScribbleVet's ability to convert layman's terms into medical language. "If I say the dog has an infection in both ears, it’ll show up in my notes as otitis," she notes.
Dr. Farr also utilized ScribbleVet's email capabilities to send reminders to patients. "You can just kind of see in their eyes they're not processing everything that you're saying, so I can send an email summary," she explains.