How ScribbleVet helps Dr Anderson increase revenue despite a staff shortage
Dr. Kerri Anderson, owner of Fillmore Animal Hospital, faced significant challenges with time-consuming and incomplete medical documentation, impacting clinic efficiency and increasing stress levels. ScribbleVet, an AI scribe solution, was implemented to streamline the documentation process, improve accuracy, and reduce the time spent on record-keeping.
By the numbers
- 75% reduction in time spent on medical records: Dr. Anderson now spends only 40 minutes a day on documentation, down from 1.5 to 2 hours.
- Staff adoption and training took 1-2 days.
- Appointment times were reduced from 30 to 22.5 minutes, enabling the clinic to see more patients.
- Despite a 1.5 team member staff shortage and reduced clinic hours, the clinic's revenue increased year-over-year.
Challenge
Medical documentation was a major pain point for Dr. Kerri Anderson, a seasoned veterinarian with over 20 years of experience, who runs a bustling small animal clinic in Southern California. With her background primarily in dairy practice, she had limited experience with comprehensive medical record-keeping. “It was a huge burden for me to learn how to do them. I spent a lot of time on them and still always felt like they were never complete enough to fully legally protect myself,” she says.
Dr Anderson even tried to hire a human scribe to do her notes but found that the quality was still subpar.
Solution
A quick Google search led her to ScribbleVet. Within a few days of trying it, she and her staff were sold on the product. “Once everyone saw the output, they were fully onboard,” she says. Compared to other veterinary AI scribes, Dr Anderson said Scribble was “just better.” “The quality of the medical records and the client communications are great,” she says. “I like how the rule outs are automatically generated because that's something that's one less thing that I have to create myself.”
Ultimately, her records are now much more legally complete while requiring a lot less effort.
Results
1. Improved efficiency: Dr. Anderson has been able to cut down the amount of time she spends on medical records by 75%. Previously, she would spend approximately 1.5 to 2 hours daily on documentation, much of it scattered through the day. With ScribbleVet, she can allot just 40 minutes at the end of her day to review records. “I’m much less stressed because I know I can get them done in the allotted amount of time,” she says.
2. Enhanced accuracy: ScribbleVet's output quality surpassed other scribe solutions. “It’s more accurate than even having a human do it. It’s also more complete,” she says. As a result, she feels more legally protected.
3. Higher client satisfaction: The ability to provide clients with detailed visit summaries has significantly improved client satisfaction. Dr. Anderson observed that clients appreciate the thoroughness and clarity of the information, which likely contributed to better compliance and repeat visits. "I’ve had multiple clients say that they’ve never had such a good quality vet experience before," Dr. Anderson remarked.
Scribble also allows Dr Anderson to connect on a deeper level with each client. “I’m not trying to mentally inventory everything they’re saying,” she says.
4. Increased revenue, lower costs: Within a week of using ScribbleVet, Dr. Anderson's clinic was able to reduce appointment times from 30 minutes to 22.5 minutes. This adjustment enabled the clinic to potentially see more patients daily while simultaneously improving the quality of care. “Because of Scribble, revenue is up year-over-year even though we had fewer staff members because of a staff shortage,” she explains.
5. Better work-life balance: ScribbleVet alleviated the documentation burden on both Dr. Anderson and her staff. With less time spent on records, the team could focus more on patient care, leading to a less stressful and more fulfilling work environment. "The stress levels in our clinic have dropped significantly. We can now focus more on our patients and less on paperwork," Dr. Anderson stated.
Conclusion
In the future, Dr Anderson sees AI becoming even more integrated into the end-to-end patient experience – from automated prescriptions to interpreting lab reports. “It’s not a replacement for us, but it is going to become a bigger support,” she says.
For now, she’ll continue to be an evangelist for ScribbleVet: "I never want to work without ScribbleVet again. It has been a game-changer for our clinic."
How ScribbleVet helps Dr Anderson increase revenue despite a staff shortage
Dr. Kerri Anderson, owner of Fillmore Animal Hospital, faced significant challenges with time-consuming and incomplete medical documentation, impacting clinic efficiency and increasing stress levels. ScribbleVet, an AI scribe solution, was implemented to streamline the documentation process, improve accuracy, and reduce the time spent on record-keeping.
By the numbers
- 75% reduction in time spent on medical records: Dr. Anderson now spends only 40 minutes a day on documentation, down from 1.5 to 2 hours.
- Staff adoption and training took 1-2 days.
- Appointment times were reduced from 30 to 22.5 minutes, enabling the clinic to see more patients.
- Despite a 1.5 team member staff shortage and reduced clinic hours, the clinic's revenue increased year-over-year.
Challenge
Medical documentation was a major pain point for Dr. Kerri Anderson, a seasoned veterinarian with over 20 years of experience, who runs a bustling small animal clinic in Southern California. With her background primarily in dairy practice, she had limited experience with comprehensive medical record-keeping. “It was a huge burden for me to learn how to do them. I spent a lot of time on them and still always felt like they were never complete enough to fully legally protect myself,” she says.
Dr Anderson even tried to hire a human scribe to do her notes but found that the quality was still subpar.
Solution
A quick Google search led her to ScribbleVet. Within a few days of trying it, she and her staff were sold on the product. “Once everyone saw the output, they were fully onboard,” she says. Compared to other veterinary AI scribes, Dr Anderson said Scribble was “just better.” “The quality of the medical records and the client communications are great,” she says. “I like how the rule outs are automatically generated because that's something that's one less thing that I have to create myself.”
Ultimately, her records are now much more legally complete while requiring a lot less effort.
Results
1. Improved efficiency: Dr. Anderson has been able to cut down the amount of time she spends on medical records by 75%. Previously, she would spend approximately 1.5 to 2 hours daily on documentation, much of it scattered through the day. With ScribbleVet, she can allot just 40 minutes at the end of her day to review records. “I’m much less stressed because I know I can get them done in the allotted amount of time,” she says.
2. Enhanced accuracy: ScribbleVet's output quality surpassed other scribe solutions. “It’s more accurate than even having a human do it. It’s also more complete,” she says. As a result, she feels more legally protected.
3. Higher client satisfaction: The ability to provide clients with detailed visit summaries has significantly improved client satisfaction. Dr. Anderson observed that clients appreciate the thoroughness and clarity of the information, which likely contributed to better compliance and repeat visits. "I’ve had multiple clients say that they’ve never had such a good quality vet experience before," Dr. Anderson remarked.
Scribble also allows Dr Anderson to connect on a deeper level with each client. “I’m not trying to mentally inventory everything they’re saying,” she says.
4. Increased revenue, lower costs: Within a week of using ScribbleVet, Dr. Anderson's clinic was able to reduce appointment times from 30 minutes to 22.5 minutes. This adjustment enabled the clinic to potentially see more patients daily while simultaneously improving the quality of care. “Because of Scribble, revenue is up year-over-year even though we had fewer staff members because of a staff shortage,” she explains.
5. Better work-life balance: ScribbleVet alleviated the documentation burden on both Dr. Anderson and her staff. With less time spent on records, the team could focus more on patient care, leading to a less stressful and more fulfilling work environment. "The stress levels in our clinic have dropped significantly. We can now focus more on our patients and less on paperwork," Dr. Anderson stated.
Conclusion
In the future, Dr Anderson sees AI becoming even more integrated into the end-to-end patient experience – from automated prescriptions to interpreting lab reports. “It’s not a replacement for us, but it is going to become a bigger support,” she says.
For now, she’ll continue to be an evangelist for ScribbleVet: "I never want to work without ScribbleVet again. It has been a game-changer for our clinic."